Business Consulting

Your Business Setting Can Be Costing You More than Rent

If you have difficulty with employee turnover, moral, or theft, get your business setting reviewed. If you are not getting repeat business, or referrals, your space needs to be checked. If you don’t get the things done in a day you hope to, or dislike going to work, get your space checked.

Case example: A busy practitioner had problems with her staff for years and didn’t know what to do about it. Patients complained about not getting the information they needed and the follow up administrative support they required. Prospective patients often got turned off at the first point of contact: the staff. The staff seemed to take turns being out for ‘emergency’ or another. The practitioner was frustrated by all of this, but thought she was stuck with the staff because they had knowledge a new staffer wouldn’t have.

She hired some new staffers. They adopted the poor performance of the existing staff pretty quickly. At one point, things went from bad to worse and she had no staff. She interviewed dozens of candidates. The best candidates didn’t seem to want to the job once they saw the office.

I and my team revamped the office, moving the administrative staff to a bigger more functional space, which also dramatically increased patient privacy and comfort. Things were stored all over the place. I organized them and outfitted the closets with storage within the office. That lead to clearing out years of unused paper and office equipment. I replaced the depressing lifeless artwork with engaging photographs, and added lighting that enabled patients to read, but also gave them a sense of privacy and relaxation. I selected music that reflected the values of the practitioner.

The result: There is now a wonderful staff, patients report increased satisfaction with the staff and the environment, the practitioner loves working in her re-done office space.

This is not an unusual experience. Every space I’ve worked on has one thing in common: people are happier being in the space. In business, happier employees are absent less, are more productive, and attract and keep clients in your business. When you have the choice, don’t you prefer to work with happier people?

Get your office or work space checked today. Call Dr. Morris at 301-654-6640 or email her at DrMorris@InspiredSettings.com

Click on the sidebar at the left to learn more about Dr. Morris’ consulting services for businesses of all sizes.